Posted: July 22nd, 2021

NURS300 Professional Transitions in Nursing : Enhancing Customer Satis


Healthcare is likely one of the primary requirements of any nation, and likewise a significant funding. Whereas the State sponsored well being care in america, reminiscent of Medicaid, caters to 1 third of the inhabitants, an enormous chunk goes to the non-public healthcare programs to cater to their necessities. It's famous whooping 64% of the inhabitants prefers non-public Medicare programs, reminiscent of Vanguard or United Well being care, for his or her medical insurance and well-being (Blumenthal, 2012). Allow us to take a look at one such instance of personal medical care, Vanguard, to know their insurance policies, and techniques to serve the sufferers higher, and likewise what they will do additional to make sure uninterrupted care within the coming decade.

Vanguard Overview:

With values of life, integrity, development and excellence, Vanguard well being care goals at offering glorious healthcare and rehabilitation providers to the sufferers with totally different wants (Vanguard- about). Headquartered in Brentwoon, Tenn, Vanguard has, thus, in place a number of amenities throughout the nation, and is heading in the direction of digitalizing operations to make it simpler. One of many benefits that Vanguard provides is a centralized reserving facility that may assist sufferers establish a nearest middle (in proximity to their residence and which caters to their wants and sickness) and ebook themselves for a long-term or short-term care.

The well being care providers and nursing care supplied by Vanguard goals at giving affected person care outdoors hospital. Since long run hospitalization might show to be strenuous, and likewise monetarily taxing, Vanguard offers out of the hospital nursing amenities, the place sufferers can loosen up and rejuvenate in a stress-free surroundings (Vanguard well being care providers). The well being care supplier additionally supply separate providers, together with ache administration, speech remedy, wound care, among the many different amenities.

Vanguard has additionally invested closely within the pharmaceutical sector, and in medical equipments, making it, thus a complete bundle for his or her clients. With Vanguard mutual well being care funds doing effectively for the previous 5 years, and sufferers pleased with the amenities supplied, the healthcare group is effectively ready for the modifications which may come within the subsequent a long time.

Imaginative and prescient for the subsequent decade:

As of now, what Vanguard is doing (with its choose facilities in 4 states) is offering glorious nursing, doctor and different medical providers to those that wish to recuperate in peace. Using know-how to reinforce their efficiency has positively been a plus level of their favor. One other main benefit is the glowing accolades that the sufferers and previous clients appear to offer (Vanguard healthcare Companies) concerning their staff and amenities. With the supply of all devices, and medical provides in addition to specialists readily available, and the liberty to select a middle nearer to residence, it may possibly nonetheless make fairly a distinction within the coming decade.

With lesser time for the younger era, and no correct care at residence for the elders, the providers provided by Vanguard amenities might show to be extremely helpful.

Is also the truth that in the present day, well being care is shifting in the direction of sustainable administration practices to change the habits and inculcate good diet among the many lots. One of many examples is of Vanguard internet hosting farmers and fascinating docs to advertise wholesome meals practices (Wealthy, 2017). With the sustainable meals practices (by avoiding sugary and sweetened drinks, and serving good meals within the cafeteria – in any case, good practices begins at residence), the  Vanguard well being care  appears to be heading in the direction of a promising begin for a wholesome decade.

With an asset holding of $48.50 billions, largely invested in prescription drugs and medical equipments and know-how, Vanguard mutual funds and well being care plans are doing effectively out there (Vanguard Healthcare fund) This, mixed with the truth that because the inhabitants ages, there shall be a rise in healthcare calls for, solely accentuates the alternatives of Vanguard as a major participant within the well being care sector.

Strategic Plan for enhancing buyer satisfaction:

Because the specialists predict, what the healthcare requires is to start out engaged on the ‘prevention’ half aside from rehabilitation (Blumenthal, 2012) and likewise on sustainable administration of meals (at a bigger stage, could also be of their well being care facilities) to make it a everlasting change.

As a healthcare group, with facilities in 4 States, and likewise with their motivation to deliver modifications within the consuming habits (by way of sustainable administration at floor stage), (Wealthy, 2017). Vanguard can look in the direction of rising their community. Due to the know-how in the present day, and likewise the centralized reserving amenities, Vanguard can, with the assistance of cell apps and on-line reserving amenities, handle and monitor facilities all by way of america. Specialists predict that over the subsequent decade, the healthcare will transfer from hospital and clinics to houses and communities. The know-how can act as a serving to instrument to deliver medical amenities at residence (Phelps,, 2017).

One of many main challenges is the supply of fine staff – nurses, physicians, different ancillary employees, and so forth. Right here once more, Vanguard can go in for a partnership with hospitals and clinics within the areas the place it plans to open new amenities, and might share assets (staff, medical amenities, lab, and so forth). This can't solely assist improve the community of this healthcare group, but additionally will help them attain each nook of the US, and past. With the prediction for the subsequent decade arising with group care choices (quite than solely physicians, a gaggle of physicians, nurse practitioners and different schools), Vanguard might take a look at alternatives to kind sustainable and profitable partnerships.

Additionally, sufferers in the present day (and the subsequent decade), goes to be smarter, with their choices and thus, will search for ‘extra for much less’ choices in well being care (Phelps,, 2017). Therefore, Vanguard can look in the direction of offering complete and customised healthcare plans to draw clients.


Much more modifications are anticipated within the coming decade, with clients turning into extra demanding and educated, and likewise with medical improvements. Therefore, what specialists advise is to offer a bundle that's irresistible, and likewise cost-effective. Offering instant outcomes by way of bundle claims, and admissions, worth based mostly fee fashions (Philips, 2015) and good administration by way of workforce, will help maintain the stress of the approaching years.


Andrus, D. (2017). Vanguard Declares Location for New Innovation Middle: Tech Roundup. Retrieved from [Accessed on 12th Aug 2017].

Blumenthal, M. S. (2012). Therapeutic America's Well being Care System. Retrieved from [Accessed on 12th Aug 2017].

Louisiana State College Well being Sciences Middle (2017). LSUhealthNO analysis to enhance resilience to disasters in Louisiana. Retrieved from [Accessed on 12th Aug 2017].

Phelps, M. & Phillips LLP. (2013). 10 Megatrends Shaping Healthcare.  Retrieved from [Accessed on 12th Aug 2017].

Philips, L. (2015). What Will Well being Care Look Like in 5-15 Years? Retrieved from [Accessed on 12th Aug 2017].

Wealthy, C.R., Singleton, J. Ok., & Wadhwa, S.S. (2017). Sustainability for Healthcare Administration: A Management Crucial.  Routledge, UK.

Vanguard Healthcare Companies. (2012.). Retrieved from [Accessed on 12th Aug 2017].

Vanguard Healthcare Companies. (2012.). Retrieved from [Accessed on 12th Aug 2017].

Vanguard healthcare fund. (2017). Retrieved from being/vanguard-health-care-fund/vghcx [Accessed on 12th Aug 2017].

Expert paper writers are just a few clicks away

Place an order in 3 easy steps. Takes less than 5 mins.

Calculate the price of your order

You will get a personal manager and a discount.
We'll send you the first draft for approval by at
Total price:

Order your paper today and save 15% with the discount code: SKOOL