Posted: July 22nd, 2021

Skills for Reducing Patient Anxiety


What verbal and non-verbal communication abilities could be used to cut back a affected person’s nervousness?


Affected person nervousness is recognised by healthcare professionals as a standard response to a bodily sickness (Home and Stark, 2002). Nevertheless, it has been reported that nervousness can have a detrimental impact on sufferers’ wellbeing and remedy effectiveness (Machado et al., 2009). Subsequently, decreasing nervousness is essential and could also be doable by establishing a trusting and comforting patient-healthcare skilled relationship (Ong et al., 1995; Chaturvedi, 2008).

Healthcare professionals must be variety, attentive, and emphatic (Papagiannis, 2010). In keeping with physician Granger (The British Medical Affiliation, 2015) ‘’a smile is extremely vital as a technique to alleviate nervousness and construct an instantaneous connection.’’ A pleasant doctor will encourage sufferers to provide info, which can permit establishing the best prognosis and applicable remedy (Ong et al. 1995). Stanton et al. (2000) demonstrated that when sufferers’ considerations are expressed, their nervousness is diminished. The power to hear with out displaying any indicators of impatience, paraphrasing and reflecting appear to all be very important (Riskó, 1992). A relaxed tone of voice and a slower fee of speech can specific the doctor’s empathy and acknowledgement (Rimer and Kreuter, 2006). Hurried verbal communication delivered in a tone of the voice expressing lack of curiosity will discourage the affected person from asking questions and making knowledgeable choices, including to their nervousness (Klafta and Roizen, 1996). Nervousness is a concern of an unknown. Stories have confirmed an elevated want for info, particularly in sufferers affected by most cancers (Blanchard et al., 1988). Subsequently, offering info and utilizing non-technical and easy-to-understand language might alleviate nervousness (Ong et al., 1995).

In conclusion, good communication abilities allow healthcare professionals to supply sufferers with reassurance (Stevens and Rogers, 2009), which in flip reduces their nervousness and improves their wellbeing and coping talents.

Chaturvedi, A. (2008) Speaking with Anxious or Indignant Affected person. Drugs Replace, 18, pp. 845-848.

Home, A., and Stark, D. (2002) Nervousness in medical sufferers. BMJ, 325, 207.

Klafta, J.M., and Roizen, M.F. (1996) Present understanding of sufferers’ attitudes towards and preparation for anaesthesia: a evaluation. Anaesthesia & Analgesia, 83(6), pp. 1314-1321.

Machado, L.A., Kamper, S.J., Herbert, R.D., Maher, C.G., McAuley, J.H. (2009) Analgesic results of remedies for non-specific low again ache: a meta-analysis of placebo-controlled randomized trials. Rheumatology (Oxford), 48(5), pp. 520-527.

Ong, L.M., de Haes, J.C., Hoos, A.M., Lammes, F.B. (1995) Physician-patient communication: a evaluation of the literature. Social Science & Drugs, 40(7), pp. 903-918.

Papagiannis, A. (2010) Speaking with the affected person: elementary rules of scientific communication and announcement of unhealthy information. Medical Time Northwestern Greece, 6(Complement), pp. 43-49.

Rimer, B.Okay., and Kreuter M.W. (2006) Advancing Tailor-made Well being Communication: A Persuasion and Message Results Perspective. Journal of Communication, 56(1), pp. 184-201.

Riskó, A. (1992) Non-verbal communication between most cancers sufferers and


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